A 30% deposit is required on all bookings for each vehicle hired, with your booking being confirmed once deposit is paid. Direct Debit, credit card or Cash payment, is required as confirmation to secure your booking. The balance of the hire fee is due and payable 14 working days prior to the date booked for your event. If you request cancellation of your booking, the deposit will be forfeited to cover cost and losses incurred by us. You must notify us in writing should you wish to cancel your booking. Cancellations MUST be made in writing via email 30 days prior to your event to avoid being invoiced the full contracted amount.
1. No alcohol allowed by ANY person under the age of 18.
2. No smoking or vaping inside the vehicles at any time.
3. All our vehicles are seat belt equipped and such all passengers travelling with love Limousines, must wear a seat belt at all times.
4. The person making the initial booking is responsible for any damage caused to the vehicle or equipment by any passenger during the hire duration. Any damage will be deducted from the credit card supplied to us. Any additional cleaning fee due to illness or inappropriate behaviour will be charged at a flat rate of $500.
5. Cleaning fee for vomit inside vehicles is minimum of $600 per incident.
6. Cleaning fee for the excessive mess (eg, food, spilled drinks, glitter, broken glass) is $80 per incident.
7. NO illegal drug use of any kind.
8. We will not be held responsible for any damaged, lost or stolen property.
9. Overtime will be charged $80 per 15-minute increments; however, we cannot guarantee that we are able to offer any extra time that is not pre-booked.
10. Customer agrees that overtime MUST be paid cash to the chauffeur.
11. Customer agrees that Love Limousines will not be held responsible in the event of any accidents/breakdowns / mechanical problems or traffic delays etc.
12. Love Limousines reserve the right to refuse entry to any driveway/ pathway / tight access that may cause damage to our limousines.
13. We reserve the right to demand FULL compensation for any damages caused by passengers or parties travelling in our vehicles.
The Chauffeur has the right to terminate the hire or refuse entry to passengers that are intoxicated or misbehaving or not adhering to our policies. Refund will not be provided. Payment by Credit Card ( VISA or Mastercard ) will incur an additional 2% surcharge. Due to the length of our stretch limousines, access to some streets, venues or locations may not be possible, however, we will endeavour to pick up / drop off as close as possible. Love Limousines takes no responsibility for any lost property or valuables. It is the customer’s responsibility, to ensure that all properties and valuables are collected prior to the scheduled finish time. All our vehicles can not be loaded beyond the seating capacity. Love Limousines terms and conditions are current but subject to change without notice.